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Application Management Services

ROI’s Application Management Services (AMS) offers complete end-to-end functional and technical support of the numerous and diverse software applications supporting your operational processes. With flexible options our application management services help save time, money and manpower by handling resource-intensive IT processes like installation, daily management, software break/fix updates, scheduled enhancement releases, application rollouts, transitions and decommissioning. Complementing these services is ROI’s full suite of IT Project Management offerings.

Scalable Solutions

Our approach to AMS provides you with scalable solutions. Solutions they can tap into when the need arises. ROI’s AMS solutions include:

  • 24/7/365 telephone support for issues and configuration changes
  • End-to-end operational support; production monitoring, scheduling & troubleshooting
  • Installation of vendor break-fix
  • Performance Reporting, SLA Measurement and reporting
  • Data Integration including planning; integrated application testing
  • Legacy support, including staffing for continuity of services and staff augmentation
  • Application and data decommissioning
  • End user support and training

Benefits of Application Management Services:

  • Put your best people on priority IT projects
  • Ensure quick resolution of application issues
  • Improve end user satisfaction
  • Predictably manage IT budgets

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