ROI’s COVID-19 Support Services

Complimentary, cost-effective, and flexible solutions to help our healthcare clients weather the storm.

The COVID-19 pandemic has created an unprecedented burden on our world. Our healthcare industry is being hit hard with increased ED visits, reduced revenue from elective services, increased costs, cybersecurity risks, limited supplies, limited capacity, and an overall heightened state of stress and exhaustion.

While organizations are doing their best to meet daily demand and remain open for business, there is also a parallel focus on being inventive, nimble, and solution-oriented to come out stronger on the other side. As a 20-year partner to hospitals throughout the U.S., ROI is 100% committed to weathering this storm with our clients by offering complimentary and flexible solutions (through ROI and our strategic partners) such as: backfill resources, complimentary access to virtual training and analytics, support, billing reconciliation, and more.

We are committed to doing everything we can to keep our industry alive and to make it even stronger as we move forward… 

COVID-19 High Demand Areas We Support

As providers experience an uptick in transactions and work volume, technology must be able to support and scale. As a Best-in-KLAS Leader, ROI is here to help health systems keep their financial health, operational efficiency, and technology going strong as we overcome this pandemic – together.

Fill-the-Gap Resources

  • Fractional, after-hours, and supplemental resources available
  • Supply chain, finance, revenue cycle, reporting, call center, clinical and business system application support, HR, payroll, coding, billing and more
  • Multi-tiered screening methodology
  • Extensive database of nationwide health consulting & IT talent

Mobility & Analytics

Support Services

  • Zero-contact training
  • Report writing
  • Billing reconciliation
  • EDI efficiency
  • Grant applications
  • Pay code setup
  • Benefits expansion
  • Application support for 100+ systems: Cerner, Allscripts, McKesson, Epic,  MEDITECH, Infor, etc.

Superior Project Management (foundation of all engagements)

Complimentary Tools & Services

Below are several complimentary tools and services available from ROI and our partners to help you as you navigate the challenges of COVID-19.

Eightfold Talent Exchange is a nationwide marketplace connecting HR and business leaders to immediately employ associates whose jobs are impacted by the COVID-19 pandemic. The platform will act as a bridge between organizations who need to quickly hire and their counterparts with employees who have been furloughed or laid off, allowing business leaders to collaborate across corporate and industry boundaries to fulfill the tremendous swings in labor needs. Eightfold Talent Exchange uses AI algorithms that match candidates with available roles, based on each individual’s skills and previous experience.
COVID-19 Impacts on Revenue Cycle
Part of RevCycle Revelations animated video series featuring Jeff Tennant
COVID-19 Lessons Learned
Learn how COVID-19 is impacting the operational, financial, and technology departments within health systems
Tools to Meet Changing Demand
Deliver time-sensitive training and critical instruction during this crisis
Dimensional Insight
Provides critical measures or KPIs
that hospitals and health systems need to track to better manage their COVID-19 patients
Virtually experience HIMSS Global Health Conference & Exhibition
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Get In Touch

Looking for advice or want to discuss your organization’s needs? We’re here to support you in your journey. You can also connect with us through the WorkOutLoud Cerner and Infor communities. Best wishes…thank you for everything you do.

Brian Kagle (Southeast)

AL, FL, GA, MS, NC, PR, SC, TN, VA

Bob Waski (West)

AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OK, OR, SD, TX, UT, WA, WY

Sara Wallace (Midwest)

AR, IA, IL, IN, KS, KY, LA, MI, MN, MO, NE, OH, WI, WV

Mike Bosaczyk (Northeast)

CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT