Want to learn common points of failure in system implementations? Start here.

Uncover the common pitfalls and achieve success in your next system implementation.

Learn about communication red flags, how to open the doors to good communication, and how to encourage communication with your team
Understand how to define and communicate goals and objectives so you can keep your team rowing in the same direction
Gain insights into the impact of poor documentation and tracking, failure to set expectations, and cost transparency

Insightful Interviews

ACTIONABLE CONTENT

LESSONS

Meet ROI's Consultants and Project Managers Featured In This Series

Kathy Fickes
Sr. Project Manager

See Kathy in "Don't Talk To Me About Communications"

Kathy is an Information Technology professional with more than 15 years of healthcare IT experience supporting a variety of healthcare applications with a focus on business value realization and high customer satisfaction. She has repeated success in driving program/project management and accelerating technology advances and business process improvements to transform organizations across different verticals with specific expertise in directing Infor ERP implementations working with clients in the public sector and healthcare industries.

Kyle Hodges, PMP
Director, PMO

See Kyle in "Beware the Inadequate PM"

Kyle is a project manager and HR leader, who has led implementations in complex healthcare systems that transitioned many antiquated paper-based activities to enhance electronic processes leveraging Infor applications.

He has a proven leadership record in a $1B health system. This includes financial and business analysis of physician enterprise activities including productivity metrics, reporting, and compensation plan support. Kyle is a dynamic, innovative problem solver with comprehensive management experience leading multifaceted company-wide projects across distribution and healthcare in process improvement, strategic initiatives, and human capital projects. He has successfully managed cross-functional teams yielding improved business performance, more efficient operations, and sustained positive change. Kyle earned his MBA from Case Western Reserve University and a Bachelors degree from the University of Chicago.

Tom Paluso, PMP
Sr. Project Manager

See Tom in "All Aboard - Be Clear About the Destination"

Tom has worked with Lawson/ Infor products since 1997. He started with Lawson Software, and over the last 22 years has served as an Application Consultant, Project Manager, and Practice Manager, as well as HRIS Administrator for two Healthcare organizations. He is an experienced and effective ERP project manager with a proven success record in recruiting, onboarding and directing resources. Innovative and strategic thinker with excellent leadership, team building, communication, and interpersonal skills. Highly organized, self-motivated leader with the ability to excel in a fast-paced environment, manage competing priorities, and adapt readily to new challenges.

Hosted By Diana Van Blaricom

Diana is an industry-leading ERP executive with over 30 years of expertise traveling the globe to help organizations transform their business processes through advanced technologies. Diana helps customers create their technology roadmaps with pragmatic business process improvement, organizational strategy execution, leading practices, and change management techniques to improve user adoption.

Diana Van Blaricom
VP, ERP Strategy