Success Story
Telehealth Deployment at a Large Southeast Health System
Learn how ROI helped a large Southeast health system deploy a telehealth platform across 174 facilities and 1,500 users within a matter of days.
Background
During the COVID-19 pandemic of 2020, there was an increased patient demand for remote doctor visits. Without a systemwide telehealth platform in place, this organization swiftly researched, assessed, and selected a secure platform with a strong reputation AND the ability to deploy within a matter of days across all 174 facilities and 1,500 users.
How ROI Completed a Successful Multi-wave Telehealth Deployment Across 174 Locations in 10 Days
Solution
ROI Healthcare Solutions was engaged to lead, collaborate, and rollout the selected telehealth solution within a week’s time for 1,500+ physicians and scheduling assistants. During this telehealth deployment project, ROI:
- Developed a project plan within 24 hours of a telehealth system selection
- Worked directly with a client team of leaders, analysts, and support staff
- Collaborated with the telehealth vendor daily regarding training, build, user administration, and support
- Ensured training was scheduled and delivered remotely by the telehealth vendor 100 participants per session
- Rolled out telehealth platform within a 3-day pilot and 8 waves per day for 7 days, with a total 10-day deployment cycle
- Created a plan to integrate telehealth into the help desk support model
- Mitigated risks and resolved issues daily through tracking, communication, and consistent follow-through
- Continuously communicated progress against goals to executive and operational stakeholders in areas of user activity, technical performance, training, and key goal accomplishments
- Created and maintained documentation that summarized system strengths and ways to work around system limitations (e.g., automated user admin, browser and device pre-requisites)
- Worked with telehealth vendor to review and resolve support tickets
Results
- Stakeholder satisfaction across executive and operational teams
- Successful multi-wave telehealth deployment across 174 locations in 10 days
- Over 1,000 remote visits per day were logged by the first month of deployment
- Within the first week of full deployment, over 1,500 users logged into the system
- Consistent communication and collaboration with highly involved telehealth vendor