Staff & Support
Today’s IT projects affect your health organization in a variety of ways: organizational flux, temporary increases in workload and staffing constraints to name three. ROI has the expertise and experience to assist you with this challenge. We are adept at providing the following staff and support services to support your IT initiatives:
Interim IT Staffing
ROI’s IT staff augmentation services provide the type of support your organization requires, whether short- or long-term. Our flexible staffing solutions include interim leadership, staff augmentation, integration, strategic initiatives such as Meaningful Use, training and support. Our healthcare-only focus means we screen and provide you with only the resources who have the right skills and experience — for the duration of time — you need.
The best way to ensure the successful implementation of a major, new information technology solution is to engage ROI to backfill your legacy system’s daily operational and maintenance requirements. Our legacy application support services will give you the immediate staff bandwidth and technology expertise you need, freeing you to focus on your new implementation project while continuing to support your legacy systems. Whether you’re replacing an old legacy application with a completely new system or implementing a new, enterprise-wide electronic health record (EHR), ROI has the expertise to help. Learn more.
Post Sunset Application Support
IT Leaders know that software solutions evolve over time and that product retirement and discontinuation of vendor support is always a possibility. This potential is even higher in the healthcare industry, due to technology advancements, acquisitions and mergers, regulatory changes, etc.
ROI’s Post Sunset Support is focused on all sunsetting McKesson Horizon Clinical applications. The offering is designed to provide the same level of support as customers are currently getting from McKesson and includes:
- 24 x 7 Level 1, Level 2 and Level 3 support
- Break/fix development assistance
- Change request coordination
- Regulatory enhancements (excluding MU3)
As with any of ROI’s services, Post Sunset Support can be combined with our other offerings, such as project management, legacy system support, application assistance, internal help desk, system optimization, education & training, and staff augmentation.
Your health organization relies on technologies to improve operational performance, maintain compliance and ensure patient safety and profitability. But as reliance on these technologies grows, the resources needed to support this increasingly complex IT environment may not. For many hospitals, IT resources are limited and can be quickly overwhelmed. ROI’s application management services support your application fixes, enhancements, regulatory requirements and upgrades and allow you to put your best people on the projects that matter most to your organization. You also gain access to these services from ROI at a fixed, monthly, predictable cost. Learn more.
Data Extraction, Retirement & Retention
ROI’s services are designed to deliver a clear data migration and retention roadmap. Whether your organization requires planning, project management for an archiving/data migration implementation initiative, discrete data archiving services, or support in planning for and executing legacy system decommissioning, our services accelerate decommission and transition to new applications.