Author: Jessica Scott

  • Transforming Healthcare Compliance with Infor GRC

    If booking a 30-minute consultation, please let us know your area of interest.

     

  • James Stringfellow Joins ROI Healthcare Solutions as Director, Workday Services & PMO

    James Stringfellow Joins ROI Healthcare Solutions as Director, Workday Services & PMO

    James Stringfellow Joins ROI Healthcare Solutions as Director, Workday Services & PMO

    Atlanta, GA ROI Healthcare Solutions is excited to welcome James Stringfellow as Director, Workday Services & PMO. With a strong background in IT, operations, and executive leadership, James brings a proven ability to bridge the gap between technology and business needs for complex organizations.

     

    In his new role, James will lead ROI’s Project Management Office with a focus on delivering successful Workday engagements, driving client strategy, and achieving operational excellence. Known for his hands-on leadership style and results-driven approach, James will play a key role in ensuring that client initiatives are delivered on time, on budget, and with measurable impact.

     

    James’s experience spans building and leading high-performing teams, launching new service offerings, and managing large-scale implementations for healthcare organizations. His ability to align technology solutions with strategic business objectives will strengthen ROI’s commitment to delivering exceptional outcomes for our ERP clients.

     

    Please join us in welcoming James to the ROI family! Connect with him on LinkedIn.

     

    About ROI Healthcare Solutions
    ROI Healthcare Solutions is a full-lifecycle partner in healthcare IT with a mission to elevate healthcare through technology. Specializing in ERP, EHR, and Revenue Cycle solutions, ROI partners with healthcare organizations to provide scalable, compliant, and cost-effective solutions that drive measurable improvements in efficiency, compliance, and patient outcomes. Our team of seasoned consultants brings over two decades of industry expertise, with a client-centered approach that fosters long-term, trusted partnerships.

     

    For more information, visit www.roihs.com or follow us on LinkedIn.

  • 10 Practical Tips for a Smooth EHR Implementation

    10 Practical Tips for a Smooth EHR Implementation

    Let’s be real—implementing a new Electronic Health Record (EHR) system can bring its fair share of stress. It’s a big project, and it impacts your entire organization. But the good news is, with the right planning and approach, you can minimize the stress and set yourself up for success. When done right, an EHR implementation can transform how you deliver care, improve patient outcomes, and make life easier for your staff.

    At ROI Healthcare Solutions, we’ve seen the ups and downs of this process, and we’ve learned what works to keep things on track—and what helps reduce stress along the way. Here are 10 tips that can help ensure your EHR implementation goes as smoothly as possible.

    1. Know What You Want to Achieve

    Before you dive into the technical areas, take a step back and ask yourself: What do we want to achieve? Whether it’s cutting down on documentation time, improving patient safety, or making billing more efficient, having clear goals will help keep your project focused and on track. Without those goals, it’s easy to get lost in the details and forget why you’re doing this in the first place.

    2. Bring Clinicians Into the Conversation Early

    This one’s key—don’t treat your EHR project as just an IT initiative. Your doctors, nurses, and clinical staff are the ones who will be using the system every day, so their input is critical. Involve them from the beginning to make sure the system works for the people on the front lines. When clinicians have a say, the system is more likely to fit their needs, and they’ll be more invested in making it work.

    3. Have Clear Strategy with Data Migration

    Moving your data from the old system to the new one can be a daunting task. But the key here is to focus on quality over quantity. Not all data is worth migrating, so it’s important to prioritize the high-value information that will drive care and decision-making. Partner with experienced IT professionals to make sure the process goes smoothly and that your data stays clean and accurate.

    4. Invest in Hands-On Training

    Even the best EHR system won’t work if your staff isn’t comfortable using it. Take the time to offer training that’s tailored to different roles—clinicians, administrative staff, billing teams—so everyone feels confident. You don’t want anyone to feel like they’re flying blind once the system goes live. And don’t forget to train some “superusers”—staff members who can help their colleagues with questions or troubleshooting down the line.

    5. Build Your Superuser Team

    Let’s talk about superusers. They’re the ones who really know the ins and outs of the system and can help guide the rest of the staff. Whether it’s troubleshooting issues or answering quick questions on the spot, having a few superusers in each department can make a world of difference, especially in those first few weeks after go-live.

    6. Make Sure Your EHR Can Talk to Other Systems

    Interoperability might sound like a buzzword, but it’s crucial. If your EHR can’t communicate with other systems—like labs, pharmacies, or external providers—you’re going to run into roadblocks. Ensure your new EHR supports the necessary standards to allow for seamless data sharing. This is a big deal for improving care coordination and making sure patients don’t fall through the cracks.

    7. Prepare for Change with a Solid Plan

    Change is hard, even when it’s positive. That’s why having a strong change management plan is so important. Be clear about what’s changing and why, and make sure everyone understands the benefits. Keep communication open and encourage feedback so that your staff feels supported through the transition. Change management is all about reducing anxiety and keeping people engaged.

    8. Test, Test, and Test Again

    Before you launch the new system, you’ll want to run it through its paces. Thorough testing will help you catch any issues before they become bigger problems. Run different scenarios and workflows to ensure everything works as expected—especially in the areas that are most critical for your staff and patients. Trust us, the more you test now, the smoother things will go on day one.

    9. Don’t Forget Post-Go-Live Support

    The work doesn’t stop on go-live day. In fact, it’s just the beginning. Make sure you have a support team in place to help staff with any challenges that pop up after the system goes live. This ongoing support ensures that users continue to feel comfortable and that any hiccups are addressed quickly. Regular check-ins with departments can also help fine-tune the system as you move forward.

    10. Keep Improving After Go-Live

    Once the dust settles after go-live, it’s easy to think the project is over—but it’s really just the start of a new phase. Set up a system to collect feedback from users and make continuous improvements. The best EHR systems evolve over time, adapting to the changing needs of your organization and helping you deliver better care long-term.

     

    With the right plan, the right team, and a focus on clear communication, you can make your EHR implementation a smooth process that benefits both your staff and your patients. At ROI Healthcare Solutions, we’ve helped organizations large and small successfully implement EHR systems that truly work for them. Ready to take the next step? We’re here to help guide you through it.

  • Revolutionizing Financial & HR Systems for a Major Florida Healthcare Provider

    Revolutionizing Financial & HR Systems for a Major Florida Healthcare Provider

    Success Story

    How a Southwest Florida Healthcare System Modernized with Infor CloudSuite

    A leading healthcare system in Southwest Florida, with over 14,000 employees and 6 hospitals, partnered with our team to elevate their financial and HR operations. We delivered a strategic readiness project, assessing their current systems and crafting a deployment plan for Infor CloudSuite Financials and Supply Management. Our work included defining key business requirements, creating a data conversion strategy, and eliminating disparate systems. By implementing new modules, we enhanced career growth visibility and development opportunities. We continue to provide operational support, ensuring seamless business processes and an improved user experience.

  • Modernizing Legacy Systems: A Healthcare Provider’s ERP Success

    Modernizing Legacy Systems: A Healthcare Provider’s ERP Success

    Success Story

    How a Leading Healthcare Provider Modernized Operations with Infor CloudSuite

    A leading healthcare provider with over 5,000 employees and a century-long legacy in Northeast Wisconsin sought to modernize and optimize their financial and supply management systems. Recognized globally for excellence in healthcare, they needed a solution that could meet their high standards for quality, experience, and affordability.

    Our team delivered comprehensive implementation services for Infor CloudSuite Financials & Supply Management, transforming their core business processes and enhancing the overall user experience. We collaborated closely with the Infor Data Migration team to ensure a seamless transition of historical data, including moving their HR & Talent instance to CloudSuite.

    In addition to the core implementation, we further optimized their operations by deploying several advanced modules, such as Talent Acquisition, Transition Management, Occupational Health, and Performance Management, among others. This holistic approach not only streamlined their processes but also positioned them to continue delivering exceptional care to their community by attracting top talent.

  • Transforming a Leading Healthcare System with ERP Innovation

    Transforming a Leading Healthcare System with ERP Innovation

    Success Story

    How We Helped a Top-Ranked Health System Optimize Operations and Achieve CloudSuite Success

    A leading healthcare system, serving Wisconsin and Upper Michigan, chose our team to guide their technology strategy and optimization. With 17 hospitals and hundreds of clinics, this not-for-profit health system has been recognized as a top performer by a national healthcare analytics firm for four consecutive years.

    Our collaboration included comprehensive advisory services, strategic planning, and seamless implementation of Infor CloudSuite Finance, Supply Management, and HR Talent solutions. We also supported their merger and acquisition efforts by enhancing financial operations, onboarding employees’ processes, and consolidating the supply management programs for cost effectiveness.

    Thanks to our partnership, they have successfully innovated their operations and are even live on CloudSuite Payroll.

  • Optimizing Healthcare: Streamlining Operations

    Optimizing Healthcare: Streamlining Operations

    Success Story

    How a 2,000+ Employee Health System Streamlined Operations and Enhanced Care with Infor CloudSuite

    A healthcare entity with over 2,000 employees, multiple clinics, a hospital, and a long-term care center aimed to enhance care quality and operational efficiency for their tribal population. Partnering with a leading Infor technology expert, they embarked on a transformative journey to optimize their systems and processes.

    With strategic advisory and planning services, they successfully implemented Infor CloudSuite Healthcare, streamlining operations by eliminating disparate systems and enhancing finance and supply management operations. The introduction of touchless contract-to-payment processes and improved data analysis capabilities freed up staff to focus on operational excellence. Additionally, they achieved significant improvements in HR and payroll processing, allowing them to focus on supporting their caregivers who take care of the community.

  • ERP Transformation for Pediatric Healthcare System

    ERP Transformation for Pediatric Healthcare System

    Success Story

    Streamlining Pediatric Care: Enhancing Operations with a Cloud-Based ERP Solution

    A top-ranked pediatric healthcare system partnered with us to transform their operations across multiple hospitals and specialty centers. With over 7,500 employees, they needed an ERP solution that was as progressive as their pediatric care.

    We implemented a new cloud-based HR Talent platform and upgraded their finance and supply management systems. These changes improved response times, reduced operational costs, and aligned with the leadership’s strategic vision and get back to taking care of the kids.

  • ERP Project Recovery for Large Healthcare System

    ERP Project Recovery for Large Healthcare System

    Success Story

    How We Rescued a Failing ERP Project and Transformed a Major Healthcare System’s Financial and HR Operations

    A large healthcare system with over 30 locations, including 5 hospitals and an urgent care center, was struggling with a failed ERP project that left their financial and HR operations in disarray. With a team of 1,700+ physicians and medical staff supporting over 8,300 employees, the stakes were high.

    Our team stepped in to recover the project, implementing cutting-edge ERP solutions that revolutionized their Finance, Supply Management, and HR operations. By adopting leading practices enabled by advanced cloud technologies, we brought transparency to their financial processes, eliminated manual tasks, and enhanced data analysis capabilities for better decision-making.

    The results? A more efficient, effective healthcare system ready to focus on what matters most—patient care.

  • How Healthcare CIO’s Are Unlocking Millions in Annual Savings with Application Rationalization

    How Healthcare CIO’s Are Unlocking Millions in Annual Savings with Application Rationalization

    In today’s complex healthcare environment, optimizing IT resources is crucial for improving patient care and reducing operational costs. Application rationalization can help healthcare systems streamline their IT ecosystem, eliminate redundancies, and achieve significant cost savings. Jeff Tennant, ROI’s EVP of AI / HIS Strategy & Services, offers valuable insights on how healthcare organizations can benefit from application rationalization.

    Understanding Application Rationalization

    Application rationalization starts out with creating a comprehensive inventory of all applications used within a healthcare organization. As Jeff Tennant states, “The key deliverable from phase one is a complete application catalog.” This catalog should include version information, business and technology owners, and vendor contacts for each application. Jeff elaborates, “A complete application catalog lists all applications in your ecosystem. Identify business and technology owners for each application and list vendor contacts for SaaS applications.”

    This inventory allows healthcare systems to understand the full scope of their IT assets, enabling them to make informed decisions about which applications are necessary and which can be decommissioned.

    The Cost of Unused Applications in Healthcare

    Unused or redundant applications can drain a healthcare system’s resources. Jeff emphasizes, “Organizations often throw money away on unused applications. Identifying and decommissioning unnecessary applications can lead to significant savings.” The costs associated with unused applications include maintenance fees, licensing costs, and the burden on IT staff responsible for their upkeep.

    Jeff notes, “Staff responsible for maintaining unused applications are a burden. Utilizing server time and storage space for unused apps costs money.” By identifying and removing these applications, healthcare organizations can reduce costs related to maintenance, IT staff resources, and server utilization.

    Millions in Potential Annual Savings on the Table

    The impact of application rationalization in healthcare can be profound. Jeff shares a story of a large health system with multiple hospitals that ROI helped achieve significant cost reductions by identifying and decommissioning redundant applications: “We’ve shown year-over-year savings of about $6 million. Annual savings continue as long as unused apps are removed.”

    These savings are not just immediate but ongoing. Jeff explains, “Annual savings continue as long as unused apps are removed. Savings from rationalization can be significant.” This highlights the importance of maintaining an up-to-date application catalog and regularly reviewing it to ensure continued efficiency.

    Starting the Journey

    Jeff stresses the urgency of beginning the application rationalization process: “Don’t wait to start an application rationalization project. Every month you wait costs the organization money.” For new CIOs in healthcare, he advises prioritizing an understanding of their application ecosystem: “A new CIO should prioritize understanding the application ecosystem. Get a good understanding of what’s in your ecosystem.”

    Healthcare systems can benefit from working with experts like Jeff Tennant and his team. “Reach out to experts for a customized strategy. Work with experts to build an application catalog,” Jeff suggests. By leveraging the expertise of professionals, healthcare organizations can develop a tailored approach that fits their specific needs.

    Effective Governance and Data Retention

    Governance is crucial for the success of application rationalization in healthcare. Jeff highlights the importance of a diverse and inclusive governance structure: “Effective governance involves a diverse group of stakeholders. A broad governance team ensures balanced decision-making.” This ensures that decisions are made with the best interests of the healthcare organization in mind.

    Proper data retention policies are also essential. Jeff advises, “Only keep necessary data to avoid legal issues.” By complying with data retention laws and regulations, healthcare systems can mitigate risks and maintain data integrity.

    Improved Efficiency and Reduced Complexity

    Application rationalization can lead to improved efficiency and substantial cost savings in healthcare. Jeff notes, “Consolidating applications reduces complexity.” For instance, by identifying redundancies and working with business owners to consolidate applications, healthcare systems can streamline operations and reduce their application footprint.

    Cross-training staff to use consolidated applications can also improve efficiency. This is particularly beneficial in healthcare, where staffing concerns are always a priority.

    Conclusion

    Application rationalization is a strategic initiative that can transform healthcare systems by optimizing their IT ecosystem and reducing costs. Jeff Tennant’s insights provide an overview of what’s possible for healthcare organizations looking to achieve these benefits. By starting the process early, engaging experts, and maintaining effective governance, healthcare systems can unlock the potential for a more efficient and cost-effective IT environment.

    Remember Jeff’s key message: “Savings from rationalization can be substantial. Regular reviews keep the ecosystem optimized. Effective governance is essential for success.” Begin your application rationalization journey today and improve your healthcare system’s operational efficiency and financial health. Schedule a free consultation with our team to learn how you can benefit from application rationalization.

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