ROI Healthcare Solutions

Author: Jessica Scott

ROI Awarded Contract to Bring Legacy Support Services to Gwinnett Medical Center

ROI and Gwinnett Medical Center enter a partnership to secure quality support and reliability of legacy systems during an EMR transition.

ROI Healthcare Solutions, LLC has been awarded a contract by one of Atlanta’s highly reputable hospitals, Gwinnett Medical Center, to provide 24 / 7 / 365 support of their legacy clinical, ambulatory, and ancillary systems during their migration to a new, integrated EMR solution.

The 18-month professional services contract is designed for ROI to provide a range of IT services led by Project Managers and application-specific Team Leads, within Gwinnett’s facility. Scope of services include: program management, application management, on-call support, break/fix services, monitoring, troubleshooting, maintenance, testing, reporting, and small service request fulfillment.

ROI has been providing advisory, implementation, support, and staffing services in healthcare for 18 years with strong leadership, leading edge methodologies, and deep vendor and business expertise in clinical, financial, technology operations. Throughout engagement planning and service delivery, ROI has demonstrated a strong commitment to relationship cultivation, flexibility, on-time and on-budget delivery, and quality to give Gwinnett the confidence in ROI to provide reliable and efficient support of legacy systems, while the business focuses on modernizing their EMR technology.
While staffing and comprehensive legacy support were both options for Gwinnett during supplier evaluations, key stakeholders have proven to value a high level of service and technological stability over a pure staffing model. ROI’s proposed methodology encompasses the full cycle of: requirements definitions, staffing, repeatable onboarding processes, activation of services, testing, success measurement, decommissioning, and knowledge transfer. ROI’s leadership and supporting staff possess deep vendor and industry experience, which creates a seamless and tightly integrated team that serves as an extension of the Gwinnett organization.

About Gwinnett Medical Center
Gwinnett Medical Center is a 553-bed, not-for-profit health care network that provides a wide array of high-quality services and facilities to Lawrenceville, Duluth, Hamilton Mill, Johns Creek and the metro Atlanta area. In 2014, Gwinnett system was recognized by Georgia Trend as the top large hospital in the state. With roots that go back more than 70 years, more than 4,800 employees, and 800 affiliated physicians, Gwinnett has repeatedly received national recognition for clinical excellence, ranking in the top 5% in the nation for clinical quality.

About ROI Healthcare Solutions
ROI Healthcare Solutions is a national, privately-held healthcare IT consulting firm that provides advisory & optimization, implementation, staffing, and support services to our clients, to help them drive clinical, financial and operational success. ROI is unique to competitors in the market, as we are a niche firm with very deep technology and operational expertise in the healthcare industry. Our team members are specialized and doing what they are great at and what they are passionate about. Our best practice methodologies guide our activities and our customers are referenceable to validate the quality of our work and partnership.

In 1999, ROI was founded in Atlanta, Georgia, as a healthcare IT project management firm. As the healthcare industry evolved and matured, it expanded its suite of services to include ERP engagements (specifically, Infor/Lawson), additional healthcare IT services (legacy systems support and Horizon Post Sunset Support), and staffing for various management and technical roles.
Over the past several years, due to the rise of EHR/EMR implementations and the quest to create comprehensive patient record access, ROI has delivered formal, comprehensive legacy support services via multi-year engagements. Overall, our Legacy Support team has supported over 100+ different applications at various customers throughout the US.

The mission of ROI’s legacy support services is to provide our customers with flexible, cost-efficient support services using repeatable processes that are customized to address every phase of the legacy application support lifecycle. ROI’s approach is guided by our proven Legacy Support methodology that begins with the initial planning/staffing and transition of responsibility, through the delivery of support services, and the eventual decommission. ~35% of our current business comes from our Legacy Support services business. Visit us at https://roihs.com.

August 17, 2017
Legacy Support @ Baptist Health
Success Story

Keeping 70+ Applications Stable during Move to Epic

Learn how this Baptist Health System, Louisville maintained parallel success with running both legacy and modern systems while transitioning from McKesson Horizon and Paragon to Epic.

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Background

When Baptist Health made the decision to migrate from both McKesson Horizon and Paragon solutions to Epic, their primary focus shifted to the implementation of the new solution and training current resources to support future technology. In addition to the Epic migration project, the healthcare system also embarked on new implementations for HR, supply chain and document management. Baptist’s executive leadership soon realized the business impact of their application team transitioning to Epic support, leaving the support of their legacy applications vulnerable.
Solution

ROI, a trusted IT services partner, proposed a parallel application support model to assume day to day management of their legacy clinical, ambulatory, and revenue cycle systems. Over the course of 24 months, this legacy support operation would ensure the stability, uptime, and quality support of existing systems. ROI’s team and comprehensive legacy support approach was soon embraced with a team of 30+ resources to replace the application support analysts preparing for Epic support.

Results

High quality support and stability of over 70 legacy applications
No adverse change to system uptime; reliable maintenance support
Increased process & system efficiencies and higher utilization
Low resource turnover; positive morale
Add-on services (e.g., Epic resources)
ROI has worked with us for many years providing consulting services on a variety of projects. Their staff is experienced, high quality, and provides high value for both consulting and staff augmentation. ROI has been very valuable and played a key role in meeting our IT goals and helping us be successful.

Executive Director, IT Operations & Strategy
April 2, 2017
Melissa Ursi Joins ROI as Director of Talent Acquisition

ROI welcomes Melissa Ursi as our new Director of Talent Acquisition. She will lead our efforts to attract, onboard, retain, and grow our employee base with resources that mirror our core values: performance, knowledge, value, teamwork, integrity, and passion.

Melissa is originally from upstate New York. She attended UMASS Boston and SUNY Albany in NY for her undergraduate degree and moved to Charlotte, NC in 2011 for Law School. She has her Juris Doctor with an Employment Law Certification.

Melissa has dedicated her career to recruiting/headhunting for hospitals and pharmaceutical companies. Her passion lies within the employment/labor platform. Melissa has a strong desire to help people realize their full potential in their careers as well as protect the legal rights of both employers and employees, ensuring a respectful, fulfilling, and long-lasting professional relationship.

September 14, 2016
ROI’s Legacy Application Support Services Help Baptist Health Migrate from McKesson to Epic

ROI Healthcare Solutions, a leading provider of information technology consulting services to the healthcare industry, today announces they have successfully assisted Baptist Health based in Louisville, KY with their migration from both McKesson Horizon and Paragon to Epic. Over the course of the last 24 months, ROI assumed responsibility for the day-to-day management of legacy clinical, ambulatory, and revenue cycle applications.

“After a very thorough planning, staffing and transition process, ROI replaced key support resources within a very limited timeframe, enabling Baptist Health to focus on their strategic initiatives with Epic.” said Scott Hein, ROI Senior Partner co-managing the delivery of legacy support at Baptist Health.

In total ROI was responsible for managing over 90 applications, facilitating support, integration, on-call, management and upgrades, including Allscripts, Horizon Clinicals, and Paragon. In addition to managing and supporting the legacy systems during the implementation of Epic, ROI also led and contributed to a significant number of special projects; this included ICD-10, Meaningful Use Attestation for 5 hospitals and over 200 physician practices, 3rd party application integration with Epic and Implementing OnBase. In order to facilitate a seamless cutover from the legacy and surviving systems, ROI played a major role in the functional and integrated testing and activation planning with the Epic implementation team.

Christian Quimby, ROI Partner co-managing the delivery of legacy support, added, “We at ROI have been honored to work with Baptist Health to enable them to keep their internal resources focused on the new EHR and provide predictable, flexible and cost-effective services to accelerate their enterprise IT initiatives.”

As an integral part of the overall support plan, ROI also maintained service support levels, provided subject matter, technical and project management expertise. The ROI team worked with Baptist to reduce support costs and resources as the legacy systems were replaced by Epic.

August 17, 2016
ROI earns Infor CloudSuite™ and Micro-Vertical Specialization Credentials

ROI Healthcare Solutions, a leading IT consulting company, has earned specialization credentials for Infor CloudSuite™ and two micro-verticals – Hospital & Health Systems and Extended Care Providers.

ROI is a member of the Infor Partner Network and earning these specialization credentials reflects our deep commitment to maximizing the potential of Infor solutions for our customers,” said Bill Starks, ROI Partner and Practice Leader of ROI’s Infor Practice. “ROI’s participation in these programs furthers our customer’s assurance that when they choose ROI they are getting a trained partner that has demonstrated implementation success in both applications and industry.

The Infor CloudSuite specialization program recognizes ROI’s Infor experience, applicable training, and successful track record of customer implementations, including working with customers transitioning to the cloud. Obtaining this specialization from Infor demonstrates ROI’s continued commitment to helping customers reduce the expense of traditional infrastructure and software and enabling them to shift valuable resources towards application optimization and enhanced business efficiency.

Complementing the Infor CloudSuite specialization credentials, the Infor Micro-Vertical Specialization program allows ROI to showcase its unique strengths and capabilities with Infor solutions in the healthcare industry. ROI’s healthcare specific micro-vertical credentials supplement the company’s extensive industry knowledge, diverse application experience, and leading practice advisory and focus.

July 10, 2016

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