Healthcare IT Practice
Application Management Services
AMS support that’s flexible, scalable, and customized to meet your needs.
How we can help
Ready to focus on what's important while fully supported?
End-to-end support.
ROI’s Application Management Services (AMS) offer end-to-end functional and technical support of the diverse software applications supporting your operational processes. Our AMS Support is flexible and help save time, money, and manpower.
We are able to handle resource-intensive IT processes like installation, daily management, software break/fix updates, scheduled enhancement releases, application rollouts, transitions and decommissioning.
Real results.
Not-for-Profit Health System
Client’s shift from McKesson to Epic created a need for support and stability of 70+ applications. ROI delivered onsite 24x7x365 support with over 50 ROI team members contributing.
Atlanta Area Health System
Client needed to implement a new system-wide EHR while continuing to provide support for existing applications all while undertaking a merger with another health system. ROI provided application management and support of legacy systems through a staff of 13 and transitioned the support of 55 applications over a six-week timeframe.
Related Insights
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Frequently asked questions.
EHR AMS support services typically include system troubleshooting, software updates and patches, data backups, user access management, integration with other healthcare systems, customization and configuration, training and documentation, and ongoing technical assistance.
EHR AMS support refers to the assistance and maintenance provided for Electronic Health Record (EHR) application management systems. It includes technical support, software updates, bug fixes, customization, and user training.
EHR AMS support streamlines workflows, improves system reliability, and optimizes performance, leading to increased efficiency in healthcare practices. It helps reduce system downtime, resolves issues promptly, enhances data accuracy and accessibility, and enables seamless information exchange among healthcare providers.
Outsourcing EHR AMS support offers several benefits, including access to specialized expertise, cost savings compared to maintaining an in-house team, 24/7 support availability, faster issue resolution, scalability to accommodate growing needs, and the ability to focus internal resources on core healthcare activities.
Healthcare IT Leadership
Meet ROI's Team
Scott Hein
President & Founder
As one of the founders of ROI, Scott is dedicated to delivering the highest quality services to ROI’s clients. Since 1999, he has led the continued vision of quality deliverables, teamwork and value.
Chris Quimby
Partner, HIT Strategy and Services
Chris leads ROI’s Healthcare IT practice. He has extensive experience with a wide array of healthcare technologies supporting today’s multi-facility healthcare environments.
Jeff Tennant
EVP, Healthcare IT Strategy & Services
Jeff offers more than 20 years of experience in IT, healthcare, and consulting. He manages several of ROI’s key strategic customer relationships while serving as a thought leader.
Director of IT, Atlanta Area Health System
