Close this search box.
Healthcare IT Practice

Application Management Services

AMS support that’s flexible, scalable, and customized to meet your needs.

How we can help

Ready to focus on what's important while fully supported?

End-to-end support.

ROI’s Application Management Services (AMS) offer end-to-end functional and technical support of the diverse software applications supporting your operational processes. Our AMS Support is flexible and help save time, money, and manpower.

We are able to handle resource-intensive IT processes like installation, daily management, software break/fix updates, scheduled enhancement releases, application rollouts, transitions and decommissioning.


Real results.

Operating Room Doctors

Not-for-Profit Health System

Client’s shift from McKesson to Epic created a need for support and stability of 70+ applications. ROI delivered onsite 24x7x365 support with over 50 ROI team members contributing.

Medical Staff Hands

Atlanta Area Health System

Client needed to implement a new system-wide EHR while continuing to provide support for existing applications all while undertaking a merger with another health system. ROI provided application management and support of legacy systems through a staff of 13 and transitioned the support of 55 applications over a six-week timeframe.

Related Insights


3 Keys to Successful Application Management in Healthcare


How to Survive A Practice Management System Transition

Customer Successes

Legacy Support @ Atlanta Health System

Customer Successes

Legacy Support @ Baptist Health

Learn more

Frequently asked questions.

EHR AMS support services typically include system troubleshooting, software updates and patches, data backups, user access management, integration with other healthcare systems, customization and configuration, training and documentation, and ongoing technical assistance.

EHR AMS support refers to the assistance and maintenance provided for Electronic Health Record (EHR) application management systems. It includes technical support, software updates, bug fixes, customization, and user training.

EHR AMS support streamlines workflows, improves system reliability, and optimizes performance, leading to increased efficiency in healthcare practices. It helps reduce system downtime, resolves issues promptly, enhances data accuracy and accessibility, and enables seamless information exchange among healthcare providers.

Outsourcing EHR AMS support offers several benefits, including access to specialized expertise, cost savings compared to maintaining an in-house team, 24/7 support availability, faster issue resolution, scalability to accommodate growing needs, and the ability to focus internal resources on core healthcare activities.

Healthcare IT Leadership

Meet ROI's Team

Scott Hein

Scott Hein

President & Founder

As one of the founders of ROI, Scott is dedicated to delivering the highest quality services to ROI’s clients. Since 1999, he has led the continued vision of quality deliverables, teamwork and value. 

Chris Quimby

Chris Quimby

Partner, HIT Strategy and Services

Chris leads ROI’s Healthcare IT practice. He has extensive experience with a wide array of healthcare technologies supporting today’s multi-facility healthcare environments. 

Jeff Tennant

Jeff Tennant

EVP, Healthcare IT Strategy & Services

Jeff offers more than 20 years of experience in IT, healthcare, and consulting. He manages several of ROI’s key strategic customer relationships while serving as a thought leader.

Road in the autumn forest aerial view

We're here to help.

Looking for a helping hand with managing your healthcare IT systems?
Translate »
Scroll to Top